Terms of Service

Last updated: 15 August 2025

1. Purpose and Scope

These Terms of Sale and Website Use (“Terms”) govern the use of the website https://musemaison.co.uk/ (the “Site”) operated by Muse Maison.

By accessing the Site or purchasing products through it, you agree to be bound by these Terms.

These Terms apply to all users of the Site, including visitors, customers, merchants and contributors of content.

If you do not agree with these Terms, you must not use this Site.

2. Company Information

Business name: KP Ecom
Trading name: Muse Maison

Registered address:
Vrachelsplein 22
4906LK Oosterhout
Netherlands

Email: support@musemaison.co.uk
Telephone: +44 74 5742 3760

Business registration number: 81952279
VAT number: NL003622765B89

Customer support hours:
Monday to Friday — 09:00 to 17:00

3. Acceptance of Terms

By using this Site, you confirm that:

• you are at least the age of majority in your country of residence

• you agree to comply with these Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately once published on this page.

4. Access and Use of the Website

We grant you a limited, non-exclusive and revocable licence to access and use the Site for personal and non-commercial purposes.

You agree not to:

• reproduce or exploit any part of the Site without permission

• use the Site for unlawful purposes

• transmit viruses or malicious software

• attempt to bypass the security systems of the Site

Any violation may result in suspension or termination of access.

5. User Accounts

When creating an account or placing an order, you agree to:

• provide accurate and complete information

• maintain the confidentiality of your account credentials

• notify us immediately of any unauthorised use of your account

You are responsible for all activities conducted through your account.

6. Products and Availability

Certain products may be available exclusively online.

We make every effort to display product colours and descriptions as accurately as possible. However, we cannot guarantee that your screen will display colours exactly as they appear in reality.

We reserve the right to:

• limit sales to certain persons or geographic regions

• modify or discontinue products at any time

• limit available quantities

7. Prices

All prices displayed on the Site are exclusive of VAT, import duties, customs charges and other taxes applicable in the destination country.

Prices may change at any time without prior notice.

8. Orders

We reserve the right to refuse or cancel any order.

Orders may be limited or cancelled:

• per person

• per address

• per payment method

If an order is modified or cancelled, we will attempt to notify you using the contact details provided during purchase.

9. Payment

Payments are processed through secure third-party payment providers.

We do not store complete payment card information.

10. Delivery

Delivery times are provided as estimates only.

We are not responsible for delays caused by:

• postal services

• customs authorities

• circumstances beyond our reasonable control

11. Import Duties and Taxes

11.1 Origin of Products

Customers acknowledge that products ordered through this website may be shipped directly from third-party suppliers located outside the United Kingdom or the European Union.

11.2 VAT and Place of Supply

In accordance with applicable tax regulations, the place of supply may be considered the country from which the goods are dispatched.

As a result:

VAT is not charged by the company on these sales.

Prices displayed on the Site therefore exclude VAT and import duties.

11.3 Customer as Importer

The customer acts as the importer of the goods in the destination country.

11.4 Import Charges

The customer is fully responsible for paying any applicable:

• import VAT

• customs duties

• customs clearance charges

• administrative fees

These charges may be collected by the delivery carrier before or at the time of delivery.

11.5 Liability

The company is not responsible for:

• import charges

• customs delays

• seized or refused shipments

By placing an order, the customer accepts these conditions.

12. Right to Cancel and Returns

In accordance with UK consumer regulations, customers have the right to cancel an order and return a product within 14 days of receiving the goods.

Conditions:

• the product must be unused

• the product must be returned in its original packaging

• return shipping costs are the responsibility of the customer

Returns must be sent directly to the supplier.

13. Limitation of Liability

We do not guarantee that the service will be:

• uninterrupted

• secure

• error-free

To the fullest extent permitted by law, Muse Maison shall not be liable for indirect or consequential damages resulting from the use of the Site or purchased products.

14. Intellectual Property

All content on the Site (texts, images, logos, design elements, etc.) is the exclusive property of Muse Maison or its partners.

Any reproduction or use without permission is prohibited.

15. Third-Party Links

The Site may contain links to third-party websites.

We are not responsible for the content or practices of those websites.

16. Comments and Suggestions

Any suggestion, idea or feedback submitted to Muse Maison may be used freely by the company without compensation.

17. Termination

We may suspend or terminate access to the Site if these Terms are violated.

18. Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

19. Governing Law

These Terms are governed by the laws of the Netherlands.

20. Changes to the Terms

We may update these Terms at any time.

Changes will be published on this page with the updated revision date.

21. Contact

For any questions regarding these Terms:

Email: support@musemaison.co.uk
Telephone: +44 74 5742 3760

Address:
Vrachelsplein 22
4906LK Oosterhout
Netherlands

Company: KP Ecom
Business registration number: 81952279
VAT number: NL003622765B89