Shipping Policy

Last Updated: 25-10-2025

Who We Are

Muse Maison ("we," "us," or "our") operates the website musemaison.co.uk (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping policy.

Shipping Costs

  • Free Shipping: We offer free shipping on all orders.
  • Currency: GBP

Shipping Range

  • Delivery Area: We currently ship in the United Kingdom.
  • Future Expansion: We are considering expanding our delivery areas.

Order Processing Time

  • Delivery area: We currently ship to the United Kingdom.
  • Planned expansion: We are considering expanding our delivery areas in the future.
  • Order processing time
  • Processing Time: Orders are processed within 1-3 business day, Monday to Friday.
  • Cut-off time: Orders placed before 22:00 (GMT) Greenwich Mean Time (London).
  • Delivery time: Once your order has been processed, delivery takes 4 to 9 business days, Monday to Friday.
  • Total estimated delivery time: 5-12 business days, depending on the delivery location in the United Kingdom.
  • No Shipping: Orders are not processed on weekends or holidays.

Shipping Process

  • Courier Services: We use reliable carriers such as Royal Mail and FedEx for all shipments.

  • Tracking Information: After your order is shipped, you will receive an email with tracking details.

Lost or Damaged Items

  • Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.

  • Lost Orders: If your order is lost, please reach out to us immediately for assistance.

Returns

Contact Us

If you have questions or concerns about this Shipping Policy, please contact us:

  • Trade Name: Muse Maison

  • Email: support@musemaison.co.uk

  • Phone: +44 74 5742 3760

  • Hours: Monday to Friday, 09:00 AM – 05:00 PM

  • Address: Vrachelsplein 22, 4906LK Oosterhout, Netherlands

  • Company Name: KP Ecom

  • Company Reg No: 81952279